Our Work

This page serves as a comprehensive internal and reference archive of McMaster Institute’s consulting, learning, and accreditation work across sectors since 1995.

Retail & FMGC

• LaserX
• Outsourced function (end to end)
• Accreditation for Training-the-trainer, Assessor, Moderator training and design and development of outcomes-based learning programmes
• Change management intervention

• Edgars
• Organisation change management

• Nando’s Head Office
• Accredited: Delivery of OD ETDP Diploma Level 5 (coaching and mentoring)
• Accredited: Delivery of TTT & Assessor Qualification for all operational trainers

• Cashbuild
• HR: Business gap analysis on merchandising principles (Visited several Regional outlets for the audit)

• KIA
• Public Training-the-Trainer & developmental workshops

• Peugeot
• Individual live assessment for performance development
• Public Training-the-Trainer

• Plascon
• Train-the-Trainer
• Assessor training
• Moderator training

Telecoms & Communications

• MTN (1995 – current)
• HR consultant/ project lead on the company’s Learning and development strategy (blueprint)
• Change support agent through the implementation phase
• Stakeholder engagement at all levels of the organization and retail channel
• Marketing: Research on Quality Service Principles for HR department (Disney and local)
• HR: Project lead on the development of competency model for Facilitators –aligned to NQF
• Academy L&D: Design, development and execution of L&D policies, processes, and procedures
• OD: Project Manager: Design and Delivery of MTN Customer Service Charter
• Culture Initiative / OD Change management project – “Who moved my cheese?”
• OD: Conducted TNA’s (gap analysis)
• L&D Skills audit
• Training on Report writing
• Accredited Train-the-trainer program
• Train the trainer for Field Marketing Executives
• Live Assessment of Trainers
• Business coaching and mentoring
• HR: Team engagement strategy
• TQM: Quality Assurance project

• Vodacom
• Change management: People first (Table facilitator)
• Town Halls - change management
• Facilitation of 5-day Care program (Café) -Change agent facilitator

• Telkom
• Case studies (table facilitator)

• TAG (Telecom Retail)
• Project lead: Organizational transformation
• Stakeholder engagement at all levels of the organization and retail channel
• Communication Lead and strategy
• Design and development of policies, processes, and procedures
• Total HR end-to-end function

Financial & Banking

• Nedbank
• Conversations of Change / Townhalls
• Financial report writing
• Town Halls - change management

• ABSA Group
• National delivery of the Basic Principles of Merchandising Program
• Accredited: Train-the-Trainer
• Assessor
• Moderator
• DDLP

• Standard Bank
• Management Learning framework and Competency profiling
• Training-the-Trainer

• Bankfin
• Design and development of National Sales training skills
• Personal coaching

• Unibank
• National Training & Development Manager (1994/5)

Medical & Pharmaceutical

• Medtronic / Sofamor Danek / Medtronic Africa
• Total HR outsourcing
• Internal HR training EEA/ WSP
• Stakeholder engagement
• Total HR function implementation
• Transformational workshop – change management
• Performance management conference
• Customer Service Skills
• EEA training
• Business Coaching

• Astra Pharmaceutical
• Design, development, and implementation of training strategy
• Change management conference
• Transfer skills for sales team
• Change management & coaching session

• Macmed Zambia
• Total outsourced HR function
• HR training in customer care
• Performance Management – design to implementation

• Sherwood Medical (Macmed Africa)
• Total outsourced HR function
• Change management strategy, training, and coaching
• Strategy workshop for leadership team

• Netcare (Sandton)
• 8 months: Education Manager
• Managed Leadership and Manager development programs
• Stakeholder engagement

• Adcock Ingram
• Presentation skills training program

Contact Centres & Shared Services

• Telesure
• E-Learning Instructional design using Agile process

• BSSA / MTN Nigeria & Zambia
• Organizational strategy to improve training skills
• HR MYP training intervention
• Accredited Train-the-Trainer
• Leadership development

• MTN Call Centre
• Call Centre training for Supervisors
• TTT & Assessor for Call Centre agents
• Supervisory skills

• ABSA / BSSA (Barclays Shared Services Africa)
• Change management workshop & MYP
• Facilitation of OD ETD Practitioner Diploma
• Facilitation and coaching skills
• Assessor & Moderator training

Education, Training & Learning

• Damelin Corporate Training
• Facilitation of Manager Development Diploma

• Damelin College (Educor Group)
• Lectured for 10 years
• National Subject Head: Training
• Executive Development Diploma
• Management Development Diplomas
• HR Diploma
• Project management Diploma
• Train-the-Trainer
• Assessor qualification

• Graduate Institute of Management and Technology (GIMT)
• Facilitation of Train-the-Trainer Diploma

• ELA (Emergence Learning Academy)
• Qualification committee for QTCO
• Qualification Design and development
• Change agent on consulting projects

Advertising, Marketing & Media

• TBWA Hunt Lascaris
• Change management training program
• Presentation skills training program

• Imagination Corp (Jupiter Drawing Office)
• Presentation skills
• Change management training program
• Communication Window (personality profiling)
• Team building
• Stress management
• Outsourced HR function

• BLGK Bates
• Business Presentation skills training program

Technology & Profesional Services

• SAS Institute
• Presentation skills training program
• Accredited: Training-the-Trainer

• WDS: Hyphen
• Delivery skills program
• Train-the-Trainer
• Curriculum Development

• Grant Thornton
• Self-development Management training program
• Stakeholder engagement
• Performance management process training

• Kessel Feinstein
• Performance management process training

Recruitment & HR Services

• PAG
• Design and development of Train-the-Trainer for internal content
• Presentation skills
• Time management
• Change management
• Customer service
• Telephonic skills

• Talentline
• Data analysis and report writing for Eskom

Housing & Property

• SAPOA
• Outsourced HR function
• HR processes implementation
• EEA / B-BBEE / WSP / SDF

• Johannesburg Housing Company
• Business Gap analysis on customer service
• Skills assessment
• Skills audits and WSP
• Change management workshops
• Customer service training
• Effective communication training
• Psychometric testing

Accreditation Bodies & NGOs

• APSO
• Public seminar presenter: Customer Care training program

• LGWSETA
• Development of Workplace Skills Plan Template
• Design and development of training manual

• SANMED
• Public workshop presenter on Employment Equity

• QCTO
• Qualification design and development projects

Social Responsibility Initiatives

• Botshabelo (JHB – 12 years)
• Consultancy advice on qualification development
• Public Train-the-Trainer
• HR support
• Community social workers program
• Food gardens (business coaching)

• Kids Special Zambia
• Public: Training-the-Trainer / Assessor

• Buzzcubator Johannesburg
• Business coaching and change management assistance

• Capernaum Trust (Zimbabwe)
• Stakeholder engagement
• Business skill audit
• Presentation to Board